Amended Emirates 16/04/2012
Dubai Stopover Packages – General Booking Terms and Conditions
These booking terms and conditions govern your booking. Where Atlantis books a
hotel or other ground service in its capacity as agent of the relevant third party
supplier, your contract for that accommodation or service will be subject to the
supplier's terms and conditions which could limit or exclude liability to you.
No contract will come into existence until we accept your request for a booking
and receive full payment in cleared funds.
When you submit your request for a booking, you guarantee that you have the authority
to accept (and do accept) these conditions on behalf of yourself and all persons
covered by your booking. It is your responsibility to ensure that any information
given to you in connection with this booking by us, or any third party supplier,
is passed on to everyone on whose behalf you are making, or have made, the booking.
If you are making a booking for more than one person, you are responsible for all
payments due from every person for whom that booking is made. All the featured
hotels and services are subject to availability.
Validity of prices
All prices featured on Dubaistopover.dk & Dubaistopover.se are:
Valid from 1st November 2011 unless otherwise specified.
Based on tariffs submitted by hotels and other third party suppliers and on exchange
rates current at time of publishing. Confirmed price may differ than the proposed
price. The confirmed price of a booking will be honored by the tour operator.
All prices are per room in US dollars and indicative only. Payment must be made
in the local currency at the place of booking.
Infants and Children
Infants sharing with parents with existing bedding are accommodated free-of-charge,
but the infant(s) details must be included in the booking. Selected hotels permit
a maximum of one child under 12 years or one infant to share its parents’
room with existing bedding, with the exception of Ibis Hotels (Deira City Centre,
Al Rigga and Al Barsha), Rolla Residence (studio) and The Sofitel Jumeirah Beach.
Some hotels have family rooms that permit a maximum of two children to share their
parents’ room with existing bedding. These rooms can also be booked for a
family of 2 adults, one child under 12 years and one infant. The child rate includes
the cost of breakfast. Please refer to price list. Al Maha does not allow children
under 12 years of age at the Resort.
Dubai Stopovers guarantee
Atlantis guarantees that once you have received a written confirmation, regardless
of increases in third party supplier costs or adverse changes in monetary exchange
rates, no additional charges will be passed on to you.
Once you have confirmed and paid for your flight, to book a Dubai Stopovers package,
all you have to do is simply select your hotel. Bookings can be made through your
travel agent or Atlantis office. If the hotel of your choice is not available,
we will endeavour to offer you a suitable alternative. At the time of booking,
please provide the following information:
Full name of passenger(s)
Flight number and arrival date in Dubai
Flight number and departure date from Dubai
Length of stay
Hotel required (with alternative choice)
Single, twin, triple or quadruple occupancy.
Bookings can be made up to 48 hours prior to your departure for Dubai. Booking
well in advance is strongly recommended. Full payment must be made at the time
of booking. A Dubai Stopovers booking entitles you to:
Accommodation in selected hotel/room type
American or continental buffet-style breakfast
Meet and greet service upon arrival at Dubai International Airport (Passengers
will be paged upon arrival before Immigration by an Arabian Adventures Representative
wearing a red uniform. The Representative will also be holding the visa copy and
Welcome Pack; passengers who proceed to Immigration without their visa will be
charged to have another copy printed, therefore it is important that they respond
to paging. Passengers can contact the Arabian Adventures counter situated before
Immigration for any other requirements.)-.
Welcome Pack, which includes a useful information leaflet on Dubai, two postcards,
a tours and safaris brochure, the office number of our supervisor, the name and
contact number of the pre-assigned representative and a 24-hour emergency number.
Return transfers between Dubai International Airport and the hotel.
All local taxes and service charges.
Any change in such fees and charges and/or additional fees or taxes introduced
by local authorities will be added as and when implemented.
Please note that the airfare must have already been paid for in full before you
purchase items from a Dubai Stopovers package. Dubai Stopovers do not include the
cost of any item not specifically listed above, such as visas, flights, excursions,
tours, etc. Please note that private car transfers need to be booked separately
for arrivals at Terminal 2, Dubai International Airport.
Standard check-in time is 1500 and check-out is 1200. Selected hotels offer a
24-hour check-in/check-out facility. Customers are entitled to a period of 24 hours
from their time of arrival at the airport. For example, arrivals at 4 am only pay
for one night and have access to the hotel room and facilities for 24 hours from
the time of flight arrival.
Hotels reserve the right to charge for periods when the room is occupied before
the normal check-in time or after the normal check-out time. For your comfort,
we therefore recommend that when purchasing the number of nights you intend to
stay, you consider whether this covers your early arrival or your late check-out,
neither of which is covered by the price quoted on this website.
Please note, it is normal practice for hotels in Dubai to request for a credit
card guarantee or deposit at check-in. The deposit is refundable at the time of
check-out. However, if something is consumed from the mini bar or restaurant (apart
from breakfast), the cost will be deducted from the deposit.
The hotel will provide a sofa/rollaway bed in a double/twin room for a third adult.
Please note that due to construction work in and around beach/city properties,
you may experience some disturbance. We regret any inconvenience caused.
Private Car Transfers
All hotels offer the option of exclusive private transfers at a supplement. Seat-in-coach
transfer for is not available the following:
Passengers in wheel chairs
Passengers arriving at Terminal 2, Dubai International Airport
Passengers embarking or disembarking from cruise ships docking in Dubai, therefore
a private car transfer must be booked.
*Please note that the hotel rates for Al Maha, a Luxury Collection Desert Resort
& Spa, Bab Al Shams Desert Resort & Spa, include private car transfers.
Child/Infant seats in Private car transfers
Child/infant seats for children under 6 years of age are compulsory under Dubai
Law. Car seats can be pre-booked at USD $10 per seat, per way. If the booking is
made and car seat(s) is/are not booked, the transfer will not be provided and this
service will be not be refunded Infants travel free-of-charge; however, their details
must be included in the booking.
Seat-in-coach baggage allowance
Baggage allowance per person is 2 pieces (01 suitcase & 01 hand trolley bag
or equivalent). For passengers ex North America the baggage allowance is 2 suitcases
and 1 hand baggage.
Passengers arriving with extra luggage must make alternative transfer arrangements
at their own cost.
Dubai Stopovers are offered to individual passengers travelling with Emirates
to, from or via Dubai. To qualify for the benefits of a Dubai Stopovers package,
travel on at least one sector (either into or out of Dubai) must be on Emirates.
A Dubai Stopovers booking must be made at least 48 hours prior to your departure
for Dubai and full payment must be made at the time of booking.
Dubai Stopovers cannot be utilised by groups of more than 10 persons travelling
A Dubai Stopovers package has to be utilised immediately upon arrival and the
stay must be continuous. Please check with your local Dubai Stop Over representative
regarding eligibility criteria.
A maximum of seven nights can be booked with the Dubai Stopovers Programme.
|Type of Visa
|Complimentary 1 night transit visa*
||3 working days
||3 working days
|Normal tourist visa
||Stay up to 30 days
||5 working days
|Urgent tourist visa
||Stay up to 30 days
||Less than 5 working days
Clear, colour passport copies (to be scanned and forwarded by email) are required
to process all types of visa, irrespective of nationality.
Please note that the processing time for UAE visas does not include Friday and
Saturday as they are the official weekend of the UAE.
For all visas, documents to be received at least 5 working days prior to arrival.
Point of entry and exit must be Dubai International Airport.
Visa requirements can change, and it is the responsibility of passengers to ensure
that, prior to departure, they hold valid passports and visas both for the UAE
and for their final destination.
Passport validity at time of visa application must be 6 months or more.
Tourist visas to be requested for the following categories of passengers:
- Passengers holding discounted airline tickets.
- Cruise ship passengers.
Approved visas will be cancelled within 48 hours of cancelling a Dubai Stopover
Package or in case of a no-show.
Visa copies can be obtained free of charge from the Arabian Adventures desk at
Terminal 3 only. Passengers arriving at Terminal 2 or Dubai Port, should ensure
they have a visa copy prior to departing as Arabian Adventures cannot provide copies
in those locations.
Condition of stay for visas
Entire stay in Dubai should be booked and confirmed through a Dubai Stopovers
Complimentary One Night Transit Visa*
Conditions of Sale
Complimentary Dubai entry visa is only available to transit passengers (e.g. New
York – Dubai -Damascus) booking a 1 night Dubai Stopover Package en-route
to their final destination and having a transit time in Dubai not greater than
1) New York – Dubai -Damascus (Entitled to the Complimentary Visa as transit
Dubai LESS than 36 Hours)
EK 204 1OCT JFKDXB Departure: 1120(Sat) Arrival: 0805(Sun)
EK 913 3OCT DXBDAM Departure: 1410(Mon) Arrival: 1625(Mon)
2) Auckland/Dubai/Bombay (Not entitled to the Complimentary Visa as transit time
Dubai GREATER than 36 Hours)
EK 407 1OCT AKLDXB Departure: 1850(Sat) Arrival: 0540(Sun)
EK 147 3OCT DXBBOM Departure: 2230(Mon) Arrival: 0255(Tues)
The complimentary visa is NOT available to turn around passengers (eg. London/Dubai/London)
Amendments to Flights
Prior to arrival in Dubai
Passengers that have availed of a free visa must contact their local Emirates
office for any change to flights that would make their transit in Dubai greater
than 36 hours. In such a case the complimentary visa would be cancelled and a normal
visa will be processed and Visa Charges as appropriate will apply.
Failing to inform Emirates about such a change prior to departure would result
in a charge of USD 300 per person levied in addition to the applicable ticket rebooking
fee as per airline policy.
On arrival in Dubai
Passengers that have availed of a complimentary visa must contact the Emirates
Office in Dubai for any change to flights that would make their transit in Dubai
greater than 36 hours.
A charge of USD 300 per person will be levied in addition to the applicable ticket
rebooking fee as per airline policy.
Issuance of visas is purely at the discretion of the Immigration authorities and
Emirates takes no responsibility should the visa be rejected.
All flights into and out of Dubai must be on Emirates.
The visa is valid for stays up to a maximum of 36 hours.
All information is correct at the time of printing and is subject to change without
In the event of cancelling a booking which includes the approved complimentary
one night visa, the visa will be cancelled by Immigration and no longer valid.
A refund of the package will not be applicable should the visa be used in the interim
Condition of stay for visas
Entire stay in Dubai should be booked and confirmed through a Dubai Stopovers
Arabian Adventures Tours & Safaris
Conditions of Contract
Arabian Adventures, P.O. Box 7631, Dubai, United Arab Emirates (“we”,
“us” or “our”) provides tours, safaris, transportation
and other activities (“Activities”) to participants (“you”
or “your”) either itself or through its suppliers.
Any tour sales voucher and all other tickets and coupons issued in respect of
the Activities are furnished and issued subject in all respects to these Conditions
of Contract and to any and all terms and conditions of the owners, operators, public
carriers and such other persons who provide Activities to you. Copies of such terms
and conditions are available on request. The purchase of a voucher or the making
of a booking entitling you to participate in an Activity shall be deemed to constitute
your consent and acceptance of these Conditions of Contract.
The full price of any Activity shall be due and payable when a booking is made
and Arabian Adventures may cancel any booking if the full price of the Activity
is not paid to Arabian Adventures at least two (2) days prior to commencement of
the said Activity. No refund will be payable to you in respect of a booking cancelled
less than twenty-four (24) hours prior to commencement of an Activity. Failure
to turn up in the designated location for an Activity by the specified departure
time shall be considered to be cancellation.
Arabian Adventures reserves the right to cancel any Activity or alter or omit
any part of any Activity for which a booking has been made with or without notice
to you and at their sole discretion. In particular, due to the nature of many of
the Activities, delays and cancellations may result due to factors beyond Arabian
Adventures or their suppliers’ control, such as the weather, accidents, sickness,
governmental restrictions and other events of force majeure. In such cases, a refund
or partial refund may be given at the discretion of Arabian Adventures and/or the
discretion of the supplier of the Activity concerned, but not guaranteed.
You understand and accept the potential risks and hazards that can be involved
in certain of the Activities, and take responsibility for ensuring that you are
mentally and physically capable of participating in the particular Activity. You
must comply with the instructions of any personnel providing the Activity (“Leader”).
If in the opinion of that Leader, your behaviour or physical condition is detrimental
to the safety, welfare and well-being of the group as a whole, or if the Leader
considers that your general well-being will be put at risk by continuing with the
Activity, you may be asked not to participate in the Activity without the right
to any refund.
In particular, some of the Activities are potentially hazardous. Arabian Adventures
and its suppliers will use all their experience and, where necessary, the experience
and assistance of local guides and other experts, in order to minimise the risk
to you. Nevertheless, if you are participating in Activities that are potentially
hazardous or against the Leader’s recommendation you may be required to read,
understand and sign an indemnity and waiver form in English before participating
in those Activities.
To the maximum extent permitted by law, Arabian Adventures accepts no responsibility
for any damage, loss, accident, sickness, injury or death that you or anyone else
may suffer or incur arising out of the Activities and/or in connection with your
contract with us and/or the operator of any Activities. You are advised to have
comprehensive travel and health insurance. All personal effects are at your sole
risk at all times during the Activity.
Please note that an indemnity form needs to be signed by the client on designated
activities and this needs to be completed prior to taking part in the activity.
The following current products require AA CUSTOMER ACKNOWLEDGEMENT AND INDEMNITY
Form to be signed off. a) Camel riding in any safari (except the Sundowner) and
sand skiing. b) Guests if above 65 years of age, or if their children/wards are
6years and below and are taking part in ANY safari excursion featured in the AA
tours and safari brochure c) The nature of adventurous activities offered on the
safari, expose clients to above average risks and clients having any other Physical/medical
preconditions need to be advised of it. They will be participating in these activities
without our recommendation and are therefore to be asked to complete the AA CUSTOMER
ACKNOWLEDGEMENT AND INDEMNITY Form.
Amendments, cancellations, no-shows and refunds
All notices of cancellation and amendments must be made in writing. Bookings cancelled
after payment has been made and documents issued will be subject to a cancellation
fee according to the following scale:
For cancellations and amendments received outside of 72 hours prior to scheduled
date of arrival in Dubai, no charges will apply. Visa charges are non-refundable
once the visa is arranged -regardless of the time frame.
No refund will be made for any part of the booking that has not been utilised
(e.g. breakfast or other services).
For cancellation notices relating to all hotels received 72 hours or less prior
to scheduled date of arrival in Dubai, including the day of arrival into Dubai
or for 'no-shows', the total cost of the booking will be charged. Visa
charges are nonrefundable once the visa is arranged -regardless of the time
For amendment notices within 72 hours or less prior to scheduled date of arrival
in Dubai relating to the same hotel as previously booked, a one night package charge
applies. If the amendment is for a new hotel altogether, then the total cost of
the booking will be charged.
Refunds need to be requested within 30 days of cancellation in order to be processed.
Non-adherence to the above time frame will lead to forfeit of the refund amount
and no future requests will be entertained.
Visa charges are non-refundable once the visa is arranged.
Atlantis liability to you
Where Atlantis sells you a Dubai Stopovers service provided by a third party in
its capacity as an authorised agent of such third party, it is not responsible
for acts or omissions of these suppliers, their employees, agents or representatives,
nor for any deficiency in the service provided and, in particular, Atlantis has
no liability for loss, personal injury or death or other damage of whatever nature
however incurred unless such loss is caused by Emirates’ negligence.
As an international carrier, Atlantis is subject to international conventions
which govern and may limit Atlantis' liability to you in respect of compensation
for death or personal injury, loss of, or damage to, your baggage and for delay.
The limitations of liability are contained in your ticket and form part of the
terms and conditions which govern your carriage by air with Atlantis. You acknowledge
that the terms which govern your transportation by air, including limits on liability
imposed by applicable international conventions, shall be deemed to be included
by reference into this contract.
Atlantis reserves the right to cancel or change any Dubai Stopovers service and
is unable to accept any responsibility for loss, damage or expense due to unusual,
unforeseeable events beyond Atlantis’ reasonable control, the consequences
of which could not be avoided even if all due care had been exercised, including
but not limited to delays or changes in schedules, technical or maintenance problems,
hotels overbooking or defaults, sickness, adverse weather conditions, natural or
industrial disaster, industrial action involving third party suppliers, war, terrorist
activity, quarantine or other causes. The traveler accepts full responsibility
for such loss, damage or expense.
All information on this website is correct at the time of publishing. Details
and regulations are subject to change. Please note that this programme may not
be available for sale in some countries as restrictions may apply.